Privacy Policy

NOVARESE, Inc.

General manager of the administration division (contact for inquiries regarding personal information)

Personal information about users of our services (“you,” “customer,” “user”)
1) To appropriately manage the contents of contracts with customers
2) To introduce our services and send other notices by email, postal mail, etc., or to contact customers by telephone, etc.
3) To conduct questionnaire-based surveys and analysis for the purpose of maintaining and improving our services

Personal information about business partners (personal information not subject to disclosure)
1) To appropriately manage the contents of contracts with business partners

Personal information of shareholders
1) To exercise rights and perform obligations under the Companies Act
2) To provide various conveniences
3) To implement various measures to ensure a smooth relationship between shareholders and the Company
4) To manage shareholders, including the preparation of shareholder data in accordance with the standards specified under laws

Personal information of persons wishing to join the Company
1) To provide recruitment information, job offers, etc. to persons who are interested in employment with a company, and those who have applied
2) For recruitment and selection processes

Personal information of our employees
1) For business-related communication, preparation of employee name lists, various procedures required by law, and other employment management purposes
2) For personnel evaluations and decisions regarding assignments
3) To determine and pay remuneration / compensation, handle taxes, carry out social insurance-related procedures, and provide benefits
4) To appropriate manage employee health
5) To appropriately manage the contents of employment contracts

Personal information of the person who has contacted the Company for information
(Communications with the Company by telephone, etc., may be recorded for the following purposes.)
1) To improve the Company’s customer service, etc.
2) To accurately understand and handle inquiries and communications

* Individual notification of purpose of use shall be based on the actual purpose of use.
* Purposes of use that contain the words “to appropriately manage the contents of contracts” include use before entering into a contract and use after the termination of a contract.

The Company will not disclose or provide personal information to any third party, except in the following cases.
1) When the individual has provided consent
2) When outsourcing all or part of work relating to the handling of personal information (however, in such cases, the Company will endeavor to appropriately supervise the outsourcing contractor, such as by concluding a contract regarding the protection of personal information with the contractor).
3) When disclosing or providing statistical data in a form that does not allow identification of individuals
4) When it has been requested that the Company disclose or provide the information in accordance with laws and ordinances
5) When disclosure is necessary to protect human life, health or property, and it is difficult to obtain the consent of the individual
6) When disclosure or provision of personal information is necessary for the national government, local public organizations or others to perform clerical or administrative duties, and obtaining consent of the individual may pose an obstacle to the fulfillment of those duties
7)When information falls under other exceptions stipulated by the Act on the Protection of Personal Information

We may provide personal information entrusted to us by customers to ISLAND LABEL HAWAII, INC. and KAILA TOURS LLC, our group companies located in Hawaii, USA. An overview of laws and regulations regarding the protection of personal information in the United States is provided on the website of the Personal Information Protection Commission (PPC) Japan. Please see here.
(https://www.ppc.go.jp/files/pdf/USA_report.pdf)
ISLAND LABEL HAWAII, INC. and KAILA TOURS LLC appropriately manage the handling of personal information entrusted to us by customers in accordance with local laws and regulations.
In addition to the above, we may also provide personal information to third parties in other countries. In such cases, we will obtain consent in advance after providing the name of the country, information on systems for the protection of personal information in that country (obtained by appropriate and reasonable means), and information on the measures taken by the third party to ensure the protection of personal information. If the name of the country cannot be identified at the time of obtaining consent, we will communicate the fact that it cannot be identified and the reason for it, and provide any information that should be used as a reference.

We handle pseudonymously processed information appropriately in accordance with the provisions of the Act on the Protection of Personal Information and related guidelines.

To ensure the proper handling of personal data, we have established and comply with a basic policy and regulations regarding the handling of personal data.
We have assigned a person responsible for the handling of personal data and clarified the employees who handle personal data and the scope of personal data they handle. We have also developed a system for reporting to and communicating with the person responsible for handling of personal data, in the event of discovery of an actual or suspected breach of the Act on the Protection of Personal Information or rules on the handling of personal information.
In addition to conducting regular training for employees on matters that require attention regarding the handling of personal data, we also collect written pledges from employees, and sign confidentiality (non-disclosure) agreements with partner companies.
In areas where personal data is handled, we restrict employee access and the equipment which can be brought in, and take measures to prevent unauthorized persons from viewing personal data.
We have introduced frameworks to protect information systems that handle personal data against illegal access from outside, or malware.
When handling personal data in other countries, we implement safety control measures based on an understanding of the systems for the protection of personal information in those countries.

Individuals may file a request with the Company’s inquiry desk for the disclosure, etc., of personal information in the possession of the Company (including notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to third parties).

The decision as to whether or not to provide your personal information to the Company is at your own voluntary discretion. However, if we are not provided with the necessary information, we may be unable to provide services appropriately.

Our website uses data called cookies for some content. Cookies are a technology that stores information identifying the browser being used by users who visit our website on the user’s computer terminal, etc. (including mobile devices such as smartphones, tablets, and other devices) to enable users to use and browse the site more conveniently when they visit again in the future. Cookies do not identify you personally.

Our website uses a service called Google Analytics to analyze site traffic and access information.Google Analytics also uses cookies to collect site traffic data. This traffic data does not identify individual users.
Information regarding your access to this website will not be used for any purpose other than the following.
- To statistically analyze site access information and utilize it to improve the convenience and content of the site
- To identify the causes of problems or failures that occur on the web server

It is possible to refuse cookies sent from the website by changing the settings of your internet browsing software (browser). However, please note that doing so may prevent you from using the website or services provided on the website properly.
We use the SSL (Secure Sockets Layer) data encryption system on parts of our website that require you to enter personal information. We have also taken security measures such as installing firewalls to protect information on the site. However, it should be noted that, due to the nature of internet communication, security cannot be guaranteed completely. Thank you in advance for your understanding.